Harriet Bigg Promoted to Operations Director at Titan Water

We are delighted to share some great news from inside Titan Water. Harriet Bigg has been promoted to Operations Director, marking a significant step forward both for her and for the business.

Harriet joined Titan Water with a clear focus on improving how we operate day to day, how we support our engineers, and how we deliver consistently high standards for our customers. As Head of Operations, she quickly became a central part of the leadership team, helping to bring structure, clarity, and calm to what is a fast moving and demanding environment. If you would like to learn more about Harriet and the wider leadership group, you can meet the team here: https://www.titanwater.co.uk/meet-the-team

Over the past few years, Harriet has played a key role in shaping how Titan Water works behind the scenes. From refining internal processes to strengthening health and safety systems, she has helped ensure that growth never comes at the expense of quality or compliance. This has been particularly important across specialist areas of the business such as our water hygiene services, where strong operational control is essential to protecting both customers and engineers. https://www.titanwater.co.uk/water-hygiene-services

One of Harriet’s greatest strengths is her ability to balance operational discipline with genuine care for the team. She understands that strong systems only work when the people using them feel supported and listened to. Whether it is improving scheduling, supporting engineers on complex projects, or helping new team members settle in, Harriet leads with clarity and empathy.

Her promotion to Operations Director recognises not only her contribution to date, but also the role she will play in Titan Water’s next stage of growth. As the business continues to expand, Harriet will take overall responsibility for operations across the company, ensuring that our standards remain high and that we continue to deliver reliable, safe, and professional services to our customers across all areas of the business, such as our water tank services. https://www.titanwater.co.uk/water-tank-services

Speaking about the promotion, the leadership team highlighted Harriet’s consistency and integrity as standout qualities. She has earned the trust of colleagues at every level of the business and is widely respected for her straightforward and collaborative leadership style.

For our customers, Harriet’s appointment means continuity and confidence. The systems and standards she has helped put in place underpin every project we deliver, from routine maintenance through to complex specialist works. You can see examples of this in action across a wide range of completed projects in our case studies. https://www.titanwater.co.uk/case-studies

We would like to congratulate Harriet on her well deserved promotion and thank her for the impact she continues to have on the business. We are excited to see Titan Water move forward with Harriet as Operations Director and look forward to the next chapter ahead.

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